Refund & Return Policy

1. 7-Day Return Window

We offer a strict 7-day return policy. This means you have exactly 7 days after receiving your item to request a return. If 7 days have passed since your delivery, we cannot offer you a refund or exchange, unless a longer or shorter window is specifically stated on the product page, in which case the product-specific window will prevail.

2. Order Cancellation

You may cancel an order at any time before it has been shipped. Once an order has been packed or dispatched, cancellation may not be possible unless permitted by the seller. For Cash on Delivery (COD) orders, repeated cancellations may result in suspension or restriction of the COD facility.

We reserve the right to cancel any order due to product unavailability, incorrect pricing, payment verification failure, suspected fraud, or force majeure events. Eligible payments will be refunded to the original payment source. Sellers may also cancel an order due to inventory shortages or shipping restrictions, in which case you will be notified and any eligible refund will be processed.

3. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the exact same condition that you received it.
• It must be unworn, unused, unwashed, and without any flaws.
• All original tags, manuals, and accessories must still be attached or included.
• The item must be returned in its original packaging.
• You must provide the receipt or proof of purchase.

Products failing quality inspection upon return may be rejected and sent back to you.

4. Non-Returnable Items

Unless defective, damaged, or required by law, the following categories are generally not eligible for return:

• Perishable goods, fresh food, dairy products, fruits and vegetables.
• Customized or personalized products, and gift cards.
• Digital products and downloadable software.
• Intimate wear, innerwear, and personal care or cosmetic products once opened.
• Medicines and healthcare products, and baby care consumables.
• Hazardous materials, and any product specifically marked "Non-Returnable" on its product page.

5. Return Process

To start a return, you can contact us at support@hindustaan.in or initiate the return directly from your Order History in the app or website. You will need to provide your order number, the reason for return, and photographs or video evidence if requested.

If your return is accepted, we will arrange a pickup or provide you with a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

6. Pickup Process

Where pickup service is available, a pickup will be scheduled and the product will undergo inspection at the time of collection. Pickup personnel may refuse to collect items that are damaged, incomplete, or not securely packaged. If pickup is unavailable in your area, you may be required to self-ship the product to the address provided.

7. Damaged or Defective Products

If you receive a damaged or defective product, please report it immediately within the 7-day return window, share photographs or videos if requested, and preserve the original packaging until inspection is complete. Failure to report within the applicable period may affect your return eligibility.

Please also report any missing or incorrect products within the same window. We may verify such claims using package weight records, photographs, or by coordinating with our logistics partners.

8. Replacement Policy

Eligible products may qualify for a replacement instead of a refund, depending on seller inventory, product availability, and the nature of the defect. If a replacement is unavailable, a refund will be issued instead.

9. Refund Processing & Timeline

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method. Please note that it may take additional time for your bank or card issuer to post the refund. Cash on Delivery (COD) refunds will be issued to your bank account via UPI or bank transfer after we obtain your details.

Actual timelines may vary depending on your bank or payment provider. Cash refunds are generally not provided for online payments.

10. Failed Deliveries

Orders may be returned to the seller if you are unavailable after reasonable delivery attempts, if the delivery address provided is incorrect, or if delivery is refused without valid reason. Refund eligibility in such cases will depend on the specific circumstances of the failed delivery.

11. Abuse of Return Policy

We reserve the right to refuse returns or suspend accounts in cases of abuse, including excessive returns, returning a different product than what was shipped, fraudulent claims, or tampering with products. Appropriate legal action may also be taken where applicable.

12. Contact Us

For any return or refund questions, feel free to reach out: